FAQs

Q: Do you take custom orders?

Yes! We are always happy to create one of a kind items! 

Please fill in our order form or if you need to send us an attachment, please email it to info@Richesse.nyc. 

Q: How do I place a custom order?

If you would like to place a custom order, please fill in our order form or contact us directly by emailing at info@Richesse.nyc. We are very happy to assist you with design and to create your very own super sparkly piece of art.

If you would like to see our design samples, please visit our collection.

Q: How do I contact Richesse?

For general questions and customer service please contact through our contact page. 

For bloggers, stylists, and press inquiries please email us at Hanna@Richesse.nyc.

Q: Do the crystals stay on?

      Although our customized bonding process ensures maximum hold, please treat our products with care. Each crystal is handset with the highest quality adhesive; however, over time and with use, a crystal may fall off. Although this happens infrequently, we include some extra crystals.

Q: What is your return & cancellation policy?

      All sales are final. If you would like to cancel your order, please email info@Richesse.nyc within 24 hours and we will reverse the charge. Please note all cancelations are subject to a $10 fee.

If you receive your order and it is damaged, please contact us within 48 hours of receiving the order, and we will work to rectify the problem. Please send us the photos of the damaged item immediately at info@Richesse.nyc. Please be sure to include your order number under the subject line. 

Once the damage is confirmed please send the item back and we will repair it immediately (shipping fee will NOT be charged for both ways).

IF YOU BREAK THE ITEM WE WILL NOT REPLACE IT. IF ANY USER ERROR DAMAGED THE ITEM, WE CANNOT REPLACE IT (e.g. visible body damage from dropping it).

Q: When can I expect my order?

      All of our items are hand-embellished to order and take 3+ weeks. The production time may vary depending on demand. However, orders for cases usually take around 3 weeks, and BlingPops take 7-10 days. The production time does not include shipping times. Once a product is shipped out, we will send you the confirmation with a tracking number.