Shipping + Returns

Richesse is a lifestyle brand based in New York City, which specialize in custom crystallizing with Swarovski crystals. All of our items are hand-embellished, and all custom pieces are made to order.

The production time may vary depending on demand. However, custom orders for cases usually take around 3 weeks, and Bling Pops take 7-10 days. The production time does not include shipping times. Once a product is shipped out, we will send you the confirmation with a tracking number.

Due to Covid-19, we are ONLY taking orders within Japan.

International purchases including U.S. are delayed until further notice because of limited international travel and lockdowns.

We truly appreciate for your understanding.     

Domestic Shipping within Japan

Letter pack 520 with tracking: ¥500 flat rate, free with purchase of $100 or more!

日本国内の送料は一律¥500、$100以上で送料無料! (レターパック520にてお送りさせていただきます。)

All sales are final. If you would like to cancel your order, please email info@Richesse.nyc within 24 hours and we will reverse the charge. Please note all cancellations are subject to a $10 fee.

If you receive your order and it is damaged, please contact us within 48 hours of receiving the order, and we will work to rectify the problem. Please send us the photos of the damaged item immediately at info@Richesse.nyc. Please be sure to include your order number under the subject line. 

Once the damage is confirmed please send the item back and we will repair it immediately (shipping fee will NOT be charged for both ways).

IF YOU BREAK THE ITEM WE WILL NOT REPLACE IT. IF ANY USER ERROR DAMAGED THE ITEM, WE CANNOT REPLACE IT (e.g. visible body damage from dropping it).